Plan Your Harley Street Medical Centre Visit Before You Leave Home
Harley Street Medical Centre is a multi-specialty healthcare facility in Marina Village, Abu Dhabi, next to Marina Mall. This independent guide brings together the practical information patients usually need before a planned visit: centre hours, appointments, doctors and clinics, insurance networks, documents, parking, day-surgery questions, complaints and regulatory verification.
Quick answer: HSMC currently publishes centre hours of 8:00 AM–8:00 PM Monday to Saturday and 9:00 AM–6:00 PM Sunday. Its main contact number is 02 613 3999. Confirm the exact doctor, specialty, insurance eligibility, appointment time and any preparation instructions before travelling.
Do not wait for a routine clinic appointment in an emergency
This page is for planned outpatient and procedure visits. It cannot assess symptoms or decide whether it is medically safe for you to wait for an appointment.
UAE emergency guidance is published on the official UAE Government portal.
Harley Street Medical Centre facts to check before travelling
| Item | Current working information | What to verify |
|---|---|---|
| Facility | Harley Street Medical Centre, Abu Dhabi. | Confirm the exact clinic or doctor when booking. |
| Area | Marina Business Park / Marina Village, next to Marina Mall. | Open the current map before travelling. |
| Phone | 02 613 3999 | Use the provider-published contact route. |
| info@hsmc.ae | Do not send sensitive medical information unless the facility requests it through an appropriate channel. | |
| Monday–Saturday | 8:00 AM–8:00 PM | Doctor, imaging, dental, procedure and department timing may differ. |
| Sunday | 9:00 AM–6:00 PM | Confirm your actual appointment time before travel. |
| Facility profile | Multi-specialty outpatient and day-surgery care. | Do not assume this is the correct route for an emergency or inpatient admission. |
| Regulator | Department of Health – Abu Dhabi. | Use live DoH/TAMM routes for current licensing or professional verification. |
Go directly to the part of your visit you need
Booking route, clinic choice and confirmation steps.
👨⚕️ DoctorsHow to use the current doctor directory without relying on an old roster.
🩺 ServicesMain specialties, facilities and questions to ask.
🛡 InsuranceProvider networks, plan tiers, approvals and out-of-network visits.
🪪 DocumentsID, insurance card, reports, medicine list and procedure paperwork.
📍 LocationMarina Village, map, transport, parking and valet details.
🏥 Day surgeryPreparation, approval, anesthesia, discharge and recovery questions.
🛡 ComplaintsHSMC resolution route and DoH escalation information.
Book the clinic first, then verify the doctor and insurance
HSMC provides an official appointment request form. The current form asks for patient contact information, a clinic selection, preferred appointment date, a message and preferred contact method. Calling the contact centre can be more useful when you need to clarify insurance, preparation or the correct specialty before requesting a slot.
Use the live HSMC doctor directory rather than a fixed old roster
HSMC’s current directory contains physicians across a wide range of specialties. Because clinicians can join, leave or change schedules, a complete static list can become outdated quickly. The safest approach is to use the official doctor directory and then confirm the appointment directly.
Use the current specialist profile for planned heart-related consultation and follow-up. Serious chest pain should not wait for a routine appointment.
HSMC currently lists specialists in internal medicine, pulmonary disease and sleep-related care.
Confirm the exact neurologist, clinic schedule and whether previous scans or reports should be brought.
Ask whether existing X-rays, MRI reports, physiotherapy records or sports-injury information should be available at consultation.
Confirm the child’s age group, doctor availability and any vaccination, developmental or previous medical records required.
The current directory includes general dentistry and specialist fields such as oral surgery, orthodontics, prosthodontics, endodontics and pediatric dentistry.
More than a general clinic: HSMC publishes 30+ specialty areas
Harley Street Medical Centre describes itself as a comprehensive multi-specialty surgical facility and currently says it offers more than 30 specialties. Its live booking form and clinic pages include a broad mix of primary care, specialist medicine, allied health, diagnostics, dental and day-surgery services.
Facilities that can affect your visit plan
Ask whether the requested test needs fasting, a referral, an appointment or insurance approval.
Confirm the type of imaging, preparation, approval requirements and how results are released.
Ask whether your prescription can be dispensed on site and how your insurance pharmacy benefit applies.
Seeing your insurer’s name is not the same as confirmed coverage
HSMC publishes both insurance-provider names and accepted network tiers. It also states that acceptance of insurance cards is subject to an online eligibility check on the day of the visit. For patients, this means the exact card, network, doctor and planned service matter more than the insurer’s brand name by itself.
| Provider / TPA | Networks currently shown by HSMC | Patient action |
|---|---|---|
| ADNIC | Gold, Platinum | Confirm the actual card/network and service eligibility. |
| Daman | Enhanced – High, Mid, Low end and NW5 | Ask whether your exact Daman product is included for the doctor/service. |
| Thiqa | Thiqa 1, Thiqa 2 | Confirm eligibility and any approval requirement. |
| GIG Gulf | A.1, A.2, A.3 | Verify the product and patient share before treatment. |
| MetLife | Gold / VIP | Confirm direct billing and specialist rules. |
| NAS TPA | EN, CN, GN, RN | Provide the network shown on your card when checking. |
| Nextcare TPA | CN, GN+, GN, SN, RN, RN2 | Ask about exact network, referral and approval requirements. |
| Neuron TPA | Comprehensive, General Plus, General | Confirm doctor and service eligibility before your visit. |
HSMC’s current published list also includes Al Ain Ahlia, Al Khazna, Dubai Insurance, SAICO, Oman, Aetna TPA, Amity TPA, FMC Network UAE, Inayah, Mednet, MSH, Wapmed and Wealth International with specified network levels.
Five questions to ask before treatment
Give the insurer, TPA and network/product name shown on your card.
Specialist, dental, physiotherapy, imaging and procedure benefits can differ.
Ask whether referral, pre-authorisation or a guarantee of payment is needed.
Confirm co-pay, deductible and any excluded item before treatment starts.
Ask what you would need for reimbursement if you have to pay first.
What to bring to Harley Street Medical Centre
HSMC’s patient FAQ specifically recommends bringing an Emirates ID or another government-issued ID and your health insurance card. It also recommends carrying medications or medical records relevant to the condition being reviewed.
- Emirates ID or other government-issued ID
- Health insurance card
- Appointment confirmation
- Payment method if self-paying
- Relevant medical reports
- Recent laboratory results
- Imaging reports or scans
- Current medication list
- Referral if your plan requires one
- Insurance approval information
- Pre-operative reports requested by the team
- Medication and allergy information
- Previous anesthesia history where relevant
- Facility-specific preparation instructions
Ask for the total expected cost, not only the consultation fee
A reliable current facility-wide consultation price was not identified for every HSMC doctor and service. Publishing one number would therefore be misleading. Fees can differ by clinician, specialty, diagnostic test, dental treatment, procedure and insurance arrangement.
| Cost area | Question to ask | Why it matters |
|---|---|---|
| Consultation | What is the self-pay or insured consultation charge for this doctor? | Specialist and follow-up rules can differ. |
| Laboratory | Are ordered tests included or billed separately? | A consultation fee normally does not establish the total testing cost. |
| Imaging | Does X-ray, ultrasound, CT, MRI or another study need separate approval? | Diagnostic benefits and approvals may differ from consultation coverage. |
| Dental | Are consultation, X-ray and treatment priced separately? | Dental coverage often follows different insurance rules. |
| Procedure | What is included in the written estimate? | Surgeon, anesthesia, facility, medicine and follow-up can be separate components. |
Marina Village access, parking and public transport
HSMC says the medical centre is in Marina Business Park / Marina Village next to Marina Mall in Abu Dhabi. The provider’s directions page describes access by car, taxi and public bus.
Next to Marina Mall in Marina Village, Abu Dhabi.
HSMC currently states that complimentary on-campus parking is available.
The official directions page currently lists valet parking from 9:00 AM to 6:00 PM.
Public transport
The HSMC directions page publishes bus routes serving Marina Mall and advises visitors to use current DARB information for up-to-date public transport timetables. Because bus routes and intervals can change, check the live transport information on the day of travel rather than relying on an old route list.
Coming from Dubai
HSMC publishes a general driving route from Dubai using Sheikh Zayed Road / E11 toward Abu Dhabi. Confirm the appointment before starting a long drive and use live navigation for current traffic, road diversions and the final Marina Village approach.
A procedure visit needs more preparation than a normal consultation
HSMC describes itself as a multi-specialty facility with outpatient and day-care surgical services. The exact preparation depends on the planned procedure and the patient’s medical circumstances, so follow the treating team’s instructions rather than a generic online checklist.
| Stage | Ask HSMC | Why to ask |
|---|---|---|
| Before booking | Is a separate surgical consultation or medical clearance required? | Assessment may be needed before a procedure date can be finalised. |
| Tests | Which laboratory tests, imaging or reports are required? | Requirements vary by procedure and patient. |
| Medication | Do I need specific medicine or fasting instructions? | Do not change medicines or fasting without direct clinical instructions. |
| Insurance | Has the exact procedure received pre-authorisation? | Approval can affect both scheduling and patient cost. |
| Discharge | Will I need an adult companion or special transport home? | Some procedures or anesthesia plans can affect safe discharge arrangements. |
| Follow-up | When is the follow-up and who should I contact about post-procedure concerns? | You should know the expected recovery and escalation route before leaving. |
How to check Harley Street Medical Centre with DoH Abu Dhabi
Department of Health – Abu Dhabi is the relevant healthcare regulator for facilities in Abu Dhabi. A current DoH research-institution list includes Harley Street Medical Centre under facility identifier MF3002.
This distinction matters because an old licence document, a provider website and inclusion in another DoH list do not all prove the same thing. Live regulator verification should take priority when current licence status is important.
Start with HSMC, then use the DoH route when appropriate
HSMC publishes its own complaint process. The provider says concerns can be raised through available contact channels and are handled locally first, with escalation through its quality and medical-management structure where required.
Use reviews to prepare questions, not to judge clinical quality
Patient reviews can help with practical topics such as communication, waiting experience, reception, parking or billing questions. A rating cannot tell you whether a doctor or treatment is medically appropriate for your individual condition.
| Review topic | Useful for | Still verify directly |
|---|---|---|
| Waiting time | Planning an arrival buffer. | Your actual appointment and clinic schedule. |
| Doctor communication | Preparing questions for consultation. | Current doctor profile, licence and availability. |
| Insurance or billing | Identifying questions to ask before treatment. | Your own network, approval, co-pay and fee. |
| Parking | Preparing for arrival. | Current parking and valet arrangement. |
Common problems and the practical next step
Ask whether the doctor has another clinic day or whether another appropriately qualified doctor in the same specialty has availability.
Check separately with HSMC and your insurer/TPA. Give the facility, doctor, specialty, service and exact network name.
Ask whether the appointment is provisional and what approval, tests or documents are still outstanding.
Bring ID, insurance and relevant records and allow extra time for registration rather than arriving exactly at the appointment time.
Ask separately about consultation, X-ray, procedure, medication, specialist treatment and insurance coverage.
Confirm the appointment before starting the journey and use live navigation for current traffic and road access.
Sources used to verify this visit guide
Used for facility identity, general hours, contact information, specialty coverage and provider description.
Official HSMC informationUsed for the live appointment-request process, clinic selection and published opening hours.
Official appointmentsUsed to check the current doctor-directory structure and specialty coverage.
Official doctor directoryUsed for clinic, laboratory, imaging, pharmacy and service information.
Official clinicsUsed for insurer/network information and the day-of-visit eligibility warning.
Official insurance listUsed for Marina Village location, parking, valet, bus, taxi and Dubai driving information.
Official directionsUsed for Abu Dhabi regulatory context, complaint information and the MF3002 listing.
DoH Abu DhabiUsed for the official UAE ambulance number 998.
UAE emergency guidanceFor this website’s general verification policy, see Sources & Methodology. Doctor schedules, insurance eligibility, prices, clinic hours and regulatory records can change; confirm time-sensitive details before travelling or authorising non-emergency treatment.
Harley Street Medical Centre visit questions
Where is Harley Street Medical Centre in Abu Dhabi?
HSMC says it is situated in Marina Business Park / Marina Village next to Marina Mall in Abu Dhabi. Use the current provider map or directions page before travelling.
What is the Harley Street Medical Centre contact number?
The current official contact number is 02 613 3999. Use it to confirm the doctor, clinic, appointment, insurance and preparation instructions.
What are Harley Street Medical Centre opening hours?
HSMC currently publishes Monday to Saturday from 8:00 AM to 8:00 PM and Sunday from 9:00 AM to 6:00 PM. A specific doctor, dental clinic, procedure or department can follow a different schedule.
How do I book an appointment?
You can submit a request through HSMC’s official appointment page or call 02 613 3999. Confirm the clinic, doctor, date, time, insurance and any preparation requirement before travel.
Does Harley Street Medical Centre accept insurance?
Yes, HSMC publishes multiple insurers and TPA networks. It also says card acceptance remains subject to online eligibility checking on the day of the visit, so confirm the exact plan and service.
Can I visit if my insurance is out of network?
HSMC says out-of-network patients may still attend. Ask your insurer whether reimbursement or a guarantee-of-payment route is available and confirm the expected self-pay amount before non-emergency treatment.
What should I bring to my appointment?
HSMC recommends Emirates ID or another government-issued ID, your insurance card and relevant medications or medical records. Bring additional reports, referrals or approval documents when relevant.
How early should I arrive?
HSMC’s FAQ says at least 30 minutes early, while its doctor page advises 15–20 minutes. Follow the instruction issued for your appointment; first-time patients should allow extra registration time.
Does Harley Street Medical Centre have parking?
The official directions page currently states that complimentary on-campus parking is available and that valet parking operates from 9:00 AM to 6:00 PM. Reconfirm if parking is important for your visit.
Does Harley Street Medical Centre provide dental care?
Yes. The current doctor directory includes general dentistry and specialist areas such as oral surgery and implants, orthodontics, prosthodontics, endodontics and pediatric dentistry.
Does Harley Street Medical Centre provide day surgery?
HSMC describes itself as offering day-care surgical services in selected specialties. Confirm consultation, tests, anesthesia, fasting, insurance approval, recovery and discharge instructions directly with the clinical team.
How do I verify the facility with Department of Health Abu Dhabi?
DoH currently lists Harley Street Medical Centre under facility identifier MF3002 in an authorised research-institution list. The provider-hosted licence PDF found during this review has already passed its stated expiry date, so use live DoH/TAMM verification when current licence status is required.
Where can I complain about a problem with the centre?
Start with HSMC’s own complaint process. If the matter remains unresolved or requires regulator involvement, Department of Health Abu Dhabi publishes complaint routes and lists the Abu Dhabi Government contact number as 800555.
Is Harley Street Medical Centre an emergency department?
This guide should not be used as an emergency-care directory. For serious or life-threatening symptoms in the UAE, call ambulance 998 or use an appropriate hospital emergency service.
Your 60-second HSMC visit check
Confirm the current doctor and clinic.
Use the appointment time, not only general centre hours.
Confirm your exact network, service, approval and co-pay.
Carry ID, insurance and relevant reports or instructions.