Dubai patient guide · Abu Hail / Hor Al Anz
Find the Abu Hail clinic and plan your appointment
Looking for NMC in Deira? Start with the branch in Al Safia Building near Abu Hail Metro Station. Choosing the exact facility matters: an appointment at another NMC clinic or hospital will not bring you to this entrance.
Use this guide to check services, booking options, arrival arrangements and payment questions before leaving home.
Independent patient-navigation guide. UAEMedicalCentres.org is not NMC Healthcare and does not take bookings or provide medical advice.
Medical emergency? Call 998 for an ambulance in the UAE. Do not wait for a routine booking or insurance approval during an emergency. This branch is described as a polyclinic; it should not be assumed to provide a hospital emergency department. UAE emergency guidance.
The branch details that matter before you travel
| Address | M Floor, Al Safia Building, Salahuddin Road, near Abu Hail Metro Station, Deira, Dubai, UAE. |
|---|---|
| Area naming | NMC also describes this branch as Abu Hail–Deira and places it in Hor Al Anz–Deira. |
| Current published phone | 800 6624. This is the contact displayed on the official pages reviewed. |
| customercare.dubai@nmc.ae | |
| Mailing address | P.O. Box 7832, Dubai. This is a post-office box, not a street postcode. |
| Clinic type | Outpatient medical centre / polyclinic with multiple specialties. |
“NMC Deira”, “NMC Abu Hail” and the Hor Al Anz description refer to this facility in the official sources reviewed. Still check the facility name in your confirmation rather than relying on the NMC group name alone.
If you have not selected a branch yet, the NMC UAE branch guide can help you compare locations before booking.
Online booking: check the doctor, then confirm the slot
The official Deira MyHealth profile now displays booking controls and doctor availability. Online availability is doctor-specific: a missing slot does not establish that the clinic is closed or that the doctor has permanently left.
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Confirm the Deira branch
Open the official Deira MyHealth profile. Check that the selected appointment is at NMC Medical Centre, Deira near Abu Hail Metro Station.
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Choose the specialty
Select the department or doctor you need. Check the doctor’s facility, consultation language and appointment date.
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Check the doctor schedule
Choose an available slot where offered. If none appears, call 800 6624 to ask about appointments and whether walk-ins are possible for that department.
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Confirm insurance
Ask whether your exact network covers the chosen doctor and service, what you must pay, and whether a referral or pre-approval is needed.
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Prepare documents
Save the appointment confirmation and prepare your identification, insurance details and relevant reports. Check the branch, date and time again before travelling.
A request is not a confirmed appointment. NMC’s separate appointment-request form states that scheduling follows a confirmation call from its helpdesk. If you use that form, wait for confirmation before treating the visit as booked.
“I need an appointment at NMC Medical Centre Deira, Al Safia Building near Abu Hail Metro. Is [doctor or specialty] available on [date]? Can I book online, and is my [insurer and network] accepted for this visit?”
For a cancellation or change, use the appointment-management option shown in your official booking account or confirmation, or contact NMC. Do not assume a new request automatically cancels your earlier appointment.
Services and specialties to check at Deira
NMC’s facility page lists the following specialties and describes laboratory and radiology support. A department listing does not confirm a particular procedure, machine or same-day appointment.
| Department group | Listed specialties | Useful booking question |
|---|---|---|
| General and family care | Family Medicine; General Medicine; Internal Medicine | Which doctor is available, and does my policy require a referral before specialist care? |
| Children and women’s health | Paediatrics; Obstetrics and Gynaecology | What previous records should I bring, and are any tests booked separately? |
| Dental and facial care | Dentistry; Oral and Maxillofacial Surgery | Are consultation, imaging and treatment separate charges? |
| Skin, eyes and ENT | Dermatology; Ophthalmology; ENT, Head and Neck Surgery | Does the appointment cover consultation only, or is a separate procedure visit needed? |
| Heart, hormones and digestion | Cardiology; Endocrinology, Diabetology and Metabolic Disorders; Gastroenterology | Should I bring previous test results, and is any preparation required for an ordered test? |
| Bones, joints and rehabilitation | Orthopaedics; Rheumatology; Physiotherapy and Pain Management | Is a referral required, and is an assessment charged separately from subsequent sessions? |
| Neurology and mental health | Neurology; Psychiatry | Which clinician is available, and what are the coverage and follow-up arrangements? |
| Surgical and urological consultations | General and Laparoscopic Surgery; Surgery; Urology and Andrology | If a procedure is recommended, where will it take place and how is it booked? |
| Investigations | Radiology; laboratory services | Is the exact investigation available here, and do I need an order, approval or preparation instructions? |
A surgical specialty at a polyclinic can be a consultation route. Confirm the actual treatment location instead of assuming an operation or inpatient admission takes place at this branch.
Doctors: use the live roster rather than an old count
At review, MyHealth displayed 63 doctors and 26 specialties; NMC’s Dubai directory displayed 61+ doctors and 24+ specialties. These separate listings are not a promise of who is working today.
Choose by specialty, then confirm Deira and the appointment date. If you prefer a particular language or a female or male clinician, ask before accepting the slot. A profile linked to several facilities needs an extra branch check.
Location, Metro access and the clinic entrance
Use Al Safia Building, Salahuddin Road, near Abu Hail Metro Station as your arrival wording. The booking profile specifies M Floor; the map pin alone may not identify the building entrance.
Open the location in Google Maps. Coordinates displayed by NMC MyHealth: 25.2766269, 55.3460609.
By Metro
Use Abu Hail as the published landmark. Check your onward walking route and entrance before setting off; no particular station exit or walking time is guaranteed here.
By taxi
Give the building, road and Metro landmark. Show the exact location and appointment confirmation if the driver asks which NMC facility you mean.
By car or with assistance
MyHealth lists parking, RTA parking, valet, an elevator and People of Determination access. Ask about current availability, charges, drop-off and the accessible route to M Floor.
If travelling with a wheelchair user, an older relative or a child, confirm assistance and entrance arrangements directly. A listed amenity does not establish that a parking bay or assistance will be available at your arrival time.
Timings: clinic hours and doctor hours are different
The published OPD window is 07:00–23:00 (7 AM–11 PM). Confirm the day you intend to attend, especially during public holidays or a changed schedule.
Clinic opening
The general window helps with planning, but does not confirm every department’s operating hours.
Your doctor
Use the confirmed consultation time. Ask when to arrive for registration and whether a delay has affected the session.
Tests and approval
Check laboratory, imaging and insurance-desk availability separately when they are part of your visit.
For an evening visit, ask about last registration and the exact service you need. Do not assume a test or consultation is available simply because the building remains open.
Insurance, direct billing and self-pay fees
NMC publishes insurance affiliations and direct-billing arrangements for this branch. Listed names include Daman, ADNIC, GIG Gulf, Sukoon, MedNet, Nextcare, NAS and Neuron. An insurer or administrator appearing on a list does not confirm your particular network or benefit.
Ask the insurance desk
- Is my exact policy and network accepted at Deira for this doctor?
- Is the visit direct billing or pay-and-claim?
- What co-pay, deductible or uncovered amount applies?
- Does this consultation, test or treatment need a referral or pre-approval?
- Are dental care, physiotherapy, imaging and medicines covered separately?
Ask for the self-pay total
- What is the doctor’s consultation charge?
- Are laboratory tests and imaging additional?
- Is a follow-up included, and within what period?
- Are medicines, procedures or materials separate?
- Can I receive an itemised estimate and invoice?
No verified branch-wide consultation tariff was available in the official pages reviewed, so this guide does not quote a fixed price. Ask for the cost of your exact visit rather than relying on another patient’s older bill.
If approval is pending or declined: ask the clinic what remains outstanding and ask your insurer why the request was affected. Before agreeing to non-emergency self-pay care, clarify the charge and whether reimbursement is possible under your policy. Approval and reimbursement are not guaranteed.
For wider policy and network questions, see the UAE medical-insurance guide.
What to carry and what to ask before a test
This is a practical preparation checklist, not a statement that every item is mandatory. Confirm the clinic’s requirements for your appointment.
- Confirm Deira as your selected branch.
- Confirm the doctor and specialty.
- Check the doctor or department timing.
- Confirm insurance network, co-pay and pre-approval.
- Bring identification, insurance details and relevant medical documents.
- Check the Abu Hail Metro / Al Safia Building route.
| Registration | Keep your Emirates ID or other identification requested by NMC, appointment confirmation and booking mobile number ready. |
|---|---|
| Specialist follow-up | Bring relevant reports, imaging, discharge summaries, prescriptions, medicine details and allergy information. |
| Child’s appointment | Ask about the child’s required identification and insurance documents. Bring relevant previous records or vaccination information. |
| Laboratory or imaging | Ask for instructions for the exact ordered test. Do not fast or change medicines based on a general website checklist; obtain instructions from the treating team. |
| Physiotherapy or dental care | Check referrals, approvals and separate assessment, imaging or treatment costs before the visit. |
If your purpose is residency medical fitness, employment screening or an immigration medical, confirm the exact service and authorised appointment route. A general clinic appointment should not be assumed to fulfil a separate government or immigration requirement.
Reports, appointment problems and patient feedback
| Situation | Next step |
|---|---|
| No online appointment appears | Check the specialty and Deira location, then call NMC. Ask about the next session or walk-in arrangements; neither is guaranteed. |
| Wrong branch in the confirmation | Contact the booking team before travelling and request the correct location. Keep the revised confirmation. |
| Waiting for a report | NMC directs patients to the MyHealth app’s Documents section using the profile linked to their registered mobile number. If a report is missing, call or email the facility. |
| Pending insurance approval or refund | NMC advises contacting the specific facility. Keep your appointment or invoice reference available. |
| Service or billing complaint | Ask reception for Patient Experience support or use NMC’s official feedback form. State the Deira branch, visit date and issue. |
The NMC feedback and complaints page says a team member may take two working days to respond. This is a response timeframe, not a promise that the issue will be resolved within that period.
Verify a facility or professional through DHA
DHA’s Sheryan information page links to the Dubai Medical Registry for registered facilities and professionals. Search the exact name and compare the location. This guide has not independently established the branch’s current licence status from a registry record.
Use reviews for practical questions
Recent reviews may flag waiting, communication, parking or billing questions worth asking. They do not verify clinical quality, your insurance coverage or today’s doctor roster. Check the branch named in a review before applying its experience to Deira.
Questions before booking or travelling
Where is the Deira branch?
It is in Al Safia Building on Salahuddin Road, near Abu Hail Metro Station. Check M Floor and the entrance when planning your arrival.
Is Abu Hail the same branch as NMC Deira?
The official sources reviewed use Abu Hail–Deira and Hor Al Anz–Deira for this facility. Match Al Safia Building and the exact branch name in your confirmation.
How do I contact the clinic?
Use the currently published NMC number, 800 6624, or customercare.dubai@nmc.ae. Confirm that your enquiry concerns the Deira branch.
Can I book online?
Check the official Deira MyHealth profile for your doctor’s available slots. If online booking is unavailable, call NMC. The separate appointment-request form requires helpdesk confirmation.
Can I walk in without booking?
Ask NMC about the department and day you need. General opening hours do not guarantee a walk-in consultation or a particular doctor.
Does the clinic open late?
The published outpatient window ends at 11 PM. Check the doctor’s session and last registration rather than assuming every service runs until closing.
Will my insurance be accepted?
Confirm your exact network, doctor and service with NMC and your insurer. A listed affiliation alone does not establish coverage, co-pay or approval.
What does a consultation cost?
Ask NMC for the chosen doctor’s current fee and any additional tests or treatment charges. No verified branch-wide tariff is quoted in this guide.
Is parking or accessible entry available?
The booking profile lists parking and accessibility facilities. Confirm current parking charges, drop-off, elevator access and any assistance before travelling.
Can I use this clinic for an emergency?
Do not assume a polyclinic provides a hospital emergency department. For a medical emergency in the UAE, call 998 and follow emergency-service instructions.
Official sources and information checks
Reviewed on 6 October 2026. The sources below support the branch information; your confirmed appointment and current clinic instructions should guide the visit.
- NMC official Deira facility page — branch identity, specialties, laboratory and radiology, insurance affiliations, email and OPD hours.
- NMC MyHealth Deira profile — detailed address, map coordinates, doctor search, booking controls and facility features.
- NMC Dubai directory — distinguishes this clinic from other NMC facilities and hospitals.
- NMC appointment-request form — explains the confirmation-call requirement.
- NMC patient feedback and support — report access, approval/refund enquiries and Patient Experience contact routes.
- DHA Sheryan — route to the public medical registry.
- UAE Government emergency guidance — ambulance contact.
This independent guide does not guarantee appointments, treatment availability, fees, insurance benefits or clinical outcomes. For medical decisions, use an appropriately licensed healthcare professional.